Cyber SDC- Purview and Defender Office Operations Lead Eng - Senior - Consulting

Cyber SDC
- Purview and Defender for Office Operations Lead Eng - Senior - Consulting

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

• Administer Microsoft Purview, Microsoft Defender for Office, and eShare, ensuring optimal performance and availability of the platforms.
• Configure and manage security settings, policies, and policy exceptions within Microsoft Purview, Defender for Office, and eShare; follow change management life cycle for all configuration changes by testing in DEV and QA prior to promoting to Production through documenting change requests in Service Now.
• Respond to user incident tickets where a security tool has hindered user tasks; ensure tickets are resolved per SLAs and keep users informed with updates; troubleshoot root cause and implement configuration changes if required; escape to client stakeholders as needed.
• Create and maintain user support documentation, including KB articles, known issue posts, and SharePoint informational materials.
• Collaborate with supporting IT, security, and email teams to integrate Microsoft Purview, Defender for Office, and eShare with existing systems and workflows; communicate effectively with stakeholders to report on operational status, escalations, blockers, and recommendations for improvement.
• Monitor and report on data classification usage and data loss prevention (DLP) policy hits; stay updated on the latest features, updates, and best practices; identify opportunities for process improvements and automation; automate repetitive activities through scripting (Power Shell, Python) and automation (Tines, Power Automate, etc.).
• Maintain accurate documentation and SOPs of current configurations, processes, and procedures related to Microsoft Purview, Defender for Office, and eShare operations; generate reports on workstream performance and metrics for management review; keep an updated project plan on a weekly cadence and report to stakeholders and project management as timelines shift or are delayed.
• Lead an international team across multiple time zones; assign tasks based on interest, skillset, and bandwidth; track tasks to completion and provide updates to stakeholders; provide technical support;
  Escalate issues and roadblocks to EY leadership as needed.

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 3+ years of proven experience in managing and supporting security and compliance solutions within Microsoft Purview and Microsoft Defender for Office.
• Excellent problem‑solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Scripting experience, including Power Shell, Python, etc.
• Automation experience, including Tines, Power Automate, etc.
• Ticket and change management experience in Service Now.
• Experience leading an international team across multiple time zones.

• Experience or knowledge in eShare technologies.
• Experience with dashboarding and metrics, including through Excel, Power
  
  BI, Splunk, etc.
• Experience maintaining multiple security tenants, GCCH and Commercial versions.
• Relevant certifications (e.g., Microsoft Certified:
  Security, Compliance, and Identity Fundamentals, Microsoft Certified: Azure Security Engineer Associate, CISSP, CIPT).

This position may require occasional after‑hours support and on‑call availability. The Microsoft Purview and Defender for Office Operations Engineer will work in a collaborative team environment, contributing to the overall security and compliance posture of the organization.

• A comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Hybrid model: most people in client‑serving roles work together in person 40‑60% of the time over the course of an engagement, project or year.
• Flexible vacation policy: you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also receive time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.