Project Manager, Technical Support

Overview

Planet DDS is a leading provider of a cloud-based platform that empowers growth‑minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging.

We are seeking a motivated and organized Project Manager to oversee customer‑facing onboarding projects, ensuring new clients have a smooth, successful start with our services. In this role, you will manage the end‑to‑end onboarding process, coordinating between clients and internal teams to deliver projects on time, within scope, and to high‑quality standards. As a primary point of contact during onboarding, you will play a crucial role in establishing strong customer relationships and delivering an exceptional first experience.

This is a hybrid position (2x per week) in either our Atlanta, GA or Akron, OH office.

• Plan and manage implementation projects for dental practices and DSOs, ensuring smooth onboarding and clear milestones.
• Build strong relationships across customer stakeholders — from end users to executive sponsors — to support adoption, engagement, and transparency.
• Own project communication, coordinating timelines, expectations, and updates across internal teams and client contacts.
• Partner with Implementation Coordinators, Trainers, and Consultants to align on scope, delivery, and escalation handling.
• Track and manage project scope, timeline, risks, and financials using standardized tools and templates.
• Facilitate customer readiness activities, including kickoffs, check‑ins, issue resolution, and go‑live planning.
• Guide customers through organizational change and adoption planning to maximize solution uptake and long‑term success.
• Document and escalated risks or blockers proactively, ensuring customer success and internal alignment.
• Contribute to the continuous improvement of onboarding tools, templates, and playbooks.

• 2-3 years of experience in project management, implementation, or customer onboarding in a SaaS environment (healthcare or professional services experience preferred).
• Strong interpersonal and relationship‑building skills; comfortable engaging directly with clients at all levels.
• Demonstrated ability to effectively communicate and present information to stakeholders at all levels, including senior leadership and cross‑functional teams.
• Proven ability to manage multiple projects simultaneously, with clear communication and attention to detail.
• Solid understanding of project management principles: timeline, scope, risk, and financial tracking.
• Experience working cross‑functionally with onboarding, support, training, or product teams.
• Excellent written and verbal communication skills.
• PMP or other relevant certification preferred but not required.

An Equal Opportunity Employer – Including Disability/Veterans