Technical Support Specialist

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company. We’re searching for an experienced individual with a passion for exceptional customer service. As the primary contact, you’ll use your strong communication and problem-solving skills to guarantee outstanding client satisfaction. If you excel in a fast-paced environment and are dedicated to delivering top-tier service,

• Troubleshoot Microsoft Azure services and configurations.
• Troubleshoot Microsoft Windows and Office (current version plus last 2 versions)
• Troubleshoot Microsoft Windows Server (All Supported OS)
• Address Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, etc...)
• Provide support for LOB applications and mission-critical hardware
• Provide support for Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy
• Provide Level 2 support for backups, antivirus, web filtering, and spam filtering
• Provide Level 2 support for common business applications (Quick Books, Emails, etc.)
• Conduct end-user training for support requests
• Assist with pre-sales technical support and project implementation
• Demonstrate experience in managing challenging customer situations

• Bachelor’s Degree and/or 3-5 years experience in IT industry
• Experience using AI tools in a technical or support role and a willingness to learn new AI tools and platforms as they are developed.
• At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
• Speak to end users in non-technical terms (no geek speak)
• Prioritize daily tasks and achieve due dates
• Ability to multi-task and adapt to changes quickly
• Willing and able to work overtime as needed
• Ability to lift standard computer equipment (i.e. PC’s and Printers)
• Reliable transportation
• Maintaining a clean and organized office workspace

• Training and Development Opportunities
• Access to a Company vehicle
• Paid Holidays and PTO Time
• A fun work environment with opportunities for growth

ETC Tech Solutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.