Unemployment Insurance Community Liaison

Unemployment Insurance Community Liaison

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker.

This position manages outreach efforts across the state, works with different teams to provide in-person services, and looks for ways to improve programs and community involvement.

What You Will Do

• Act on behalf of the Bureau Chief to lead staff, manage statewide outreach, and ensure compliance with state and federal requirements.
• Direct staff, facilitate policy meetings, and assume full authority in the Bureau Chief's absence.
• Develop and update programs and policies, provide technical guidance and prepare official reports and presentations.
• Oversee personnel and services, support onboarding and coordinate staff training initiatives.
• Represent the Bureau Chief at meetings and conferences with state, federal and community partners.

Recommended Skills

• Leadership and Decision Making - Ability to lead teams, provide clear direction, and make critical decisions, especially when acting on behalf of the Bureau Chief.
• Program and Policy Management - Skilled in developing, implementing, and evaluating programs and policies to ensure compliance with state and federal requirements.
• Communication and Representation - Strong written and verbal communication skills for preparing reports, presentations, and representing the agency at meetings with stakeholders.
• Analytical and Problem Solving - Capability to analyze programs, identify gaps, and recommend improvements to enhance efficiency and service delivery.
• Collaboration and Relationship Building - Ability to coordinate across divisions, work with community partners, and foster teamwork to achieve organizational goals.
• Rapidly changing state/federal rules (UI program requirements)
• Competing stakeholder expectations

Schedule: Full time. Standard workdays are Monday through Friday. Hours are between 7:00am and 6:00pm.

Location
:
This position will be headquartered in an ODJFS facility at one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Office Tower 30

E. Broad Street, Columbus, OH 43215

Akron - 172 S. Broadway Street, Akron, OH 44308

Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: Travel required, some with overnight stays. Must provide your own transportation.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following:

• OPTION 1: Completion of undergraduate core program in business administration, management or public administration; 36 mos. trg. or 36 mos. exp. in supervisory, administrative &/or managerial position.
• OPTION 2: Completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File; 36 mos. trg. or 36 mos. exp. in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure…