Service Officer: Metal Detector Post

Summary

Patrols assigned areas of the Hospital campus to maintain an orderly and safe environment for patients, visitors, and staff. Enforces Hospital policies and procedures, and applicable local and state laws. Upholds the mission, vision, values, and customer service standards of Children's Hospital Medical Center of Akron (CHMCA). This position is unarmed, with a continual focus on development to elevate to the rank of armed security officer.

• Patrol the campus and surrounding areas, being highly visible and alert for safety and security hazards and suspicious activities. Work independently with minimal supervision. Secure buildings, offices, classrooms, and other areas.
• Respond to alarms and all calls requesting Department of Public Safety services.
• Knowledge of Department Policies and Procedures with flexibility to modify under certain circumstances for optimal results.
• Contain and control crowds to preserve peace, providing a safe environment during large events.
• Enforce all parking rules and regulations, assist motorists with vehicle problems, and provide escorts to patients, visitors, and staff.
• Ability to communicate clearly and concisely, and effectively via two‑way radio, computer, email, telephone, and verbal communications.
• Ability to effectively interact with populations of patients/customers with an understanding of their needs for self‑respect and dignity using de‑escalation and other communication techniques.
• Ability to use a Record Management System to document incident reports in a complete, concise, and proper manner.
• Provide appropriate medical assistance to the sick and injured by providing first aid and/or alerting medical staff.
• Complete and successfully pass Field Training with a Field Training Officer (FTO).
• Perform all other duties and responsibilities as assigned or directed by Supervision or Command Staff.

• Must be 18 years of age or older at time of hire.
• High School Diploma or equivalent.
• Possesses a valid Ohio driver's license and reliable transportation to report to alternate sites.
• Successful completion of the OPOTA Private Security Academy preferred.
• Successfully complete a thorough background investigation.

Full‑time

Entry level