Field Service Technician II – IT Cooling Systems

Overview

Field Service Technician II – IT Cooling Systems at Mitsubishi Electric Power Products, Inc. (MEPPI) is seeking a skilled field service professional to service, troubleshoot, and repair IT cooling and electro-mechanical equipment. This role combines technical work with customer-facing service, performing installations, maintenance, and emergency support to ensure reliable, high-quality performance of mission-critical cooling systems.

• Deliver On-Site Expertise:
  Perform start-up services, preventative and remedial maintenance, field modifications, and testing of IT Cooling systems.
• Troubleshoot with Precision:
  Diagnose and repair refrigeration and electro-mechanical equipment using schematics, mechanical drawings, troubleshooting guides, and advanced test equipment.
• Master Refrigerant Systems:
  Handle refrigerant-related repairs, including leak detection, reclamation, evacuation, and charging of R410A.
• Tackle HVAC Challenges:
  Evaluate, troubleshoot, and repair HVAC electrical systems, controls, and related engineering products.
• Perform Refrigerant Tasks:
  Reclaim, measure, charge, pressure test, and evacuate HVAC units to keep systems running efficiently.
• Be the Customer’s Go-To Resource:
  Provide technical support to internal teams, third-party service organizations, and end users.
• Test & Inspect:
  Analyze returned products and components to identify defects or determine operational status.
• Stay Ready for Emergencies:
  Provide on-call field service and technical support to keep customer operations protected.
• Document Everything:
  Maintain accurate service records, prepare installation and testing reports, and ensure clear communication with customers.
• Support Projects:
  Assist with field service and installation support for power equipment projects when needed.
• Operate Professionally:
  Submit timely, accurate expense reports and uphold company policies while representing the Division positively with customers, suppliers, and internal teams.

• Education & Experience:
  
  Associate’s degree in HVAC, Electrical, Electronics, or a related field, plus 2–5 years of hands-on experience troubleshooting and repairing HVAC systems—or equivalent education and experience.
• Technical Certification: EPA Section 608 certification required.
• HVAC Knowledge:
  Intermediate-level knowledge of HVAC systems, gained through experience or technical coursework.
• Technical Expertise:
  Advanced proficiency with mechanical and electronic test equipment; ability to read technical drawings, blueprints, schematics, and bills of material.
• Problem-Solving:
  Advanced analytical skills with the ability to troubleshoot complex system issues.
• Communication Skills:
  Strong interpersonal and customer-facing communication abilities to build trust and deliver solutions.
• Technology Proficiency:
  Intermediate computer skills, including Microsoft Office, timekeeping, and expense reporting systems.

• Competitive Compensation:
  Salary based on experience, with opportunities for advancement.
• Comprehensive Health Coverage: MEPPI covers 90% of medical, dental, and vision premiums.
• Retirement Benefits: 401(k) plan with up to 4% company match.
• Work-Life Balance:
  Vacation begins accruing after 90 days, plus 12 paid holidays annually.
• Career Development:
  Access to training programs, certifications, and tuition assistance to keep your skills sharp.
• Employee Perks:
  Profit sharing and exclusive discounts on MEPPI products and services.

At MEPPI, you’ll play a key role in keeping critical IT cooling systems operational for customers who depend on them every day. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in energy and transportation solutions—and we’re committed to building a collaborative, innovative environment where your skills make a real impact.

Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets.

We welcome applicants from all backgrounds and are committed to fostering an inclusive workplace.

MEPPI does not accept unsolicited resumes. Resumes submitted without a signed agreement will be considered company property.

Location:

Tallmadge, OH

Compensation: $75,000 - $100,000