Commercial Kitchen Equipment Technician

Overview

Tri Mark SS Kemp - Willow Office, 4567 Willow Pkwy, Cleveland, Ohio, United States of America. Akron, OH, USA. Job Description posted November 17, 2025. Tri Mark USA is the country’s largest provider of design services, equipment, and supplies to the food service industry. We serve customers with design services, commercial equipment, and food service supplies across diverse industries. Headquartered in Massachusetts, with a history dating back to 1896, we offer nationwide support including purchasing strength, delivery, installation, and after‑sales service.

We uphold our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:

Why You’ll Love It Here

We prove we take care of our team. You’ll have access to tools and support to succeed, including a company van or truck, a company credit card for travel expenses, a company cell phone, and all the equipment and materials needed to complete field work. Our roles offer competitive pay with opportunities for growth and continuous learning.

As a Service Technician, you’ll be the go‑to expert who keeps our customers’ equipment up and running. Depending on experience, you’ll be hired at the Associate, Service, or Senior Technician level, with pay and responsibilities commensurate with experience. You’ll lead installations, handle maintenance and repairs, and ensure every fryer, oven, and fridge runs like clockwork. Tri Mark provides the tools, training, and autonomy to get the job done right.

Reports to: Service Manager

Employment Type: Full‑Time

Travel: Up to 25% (mostly for training and development)

Level: Associate, Service, or Senior Technician (based on experience and capability)

Technical Excellence

• Diagnose, repair, and install a wide range of commercial kitchen equipment—from refrigeration to cooking and dishwashing systems.
• Handle on‑call rotation and complex troubleshooting with confidence.
• Keep your company vehicle, tools, and parts organized, safe, and ready for action.
• Depending on level, learn from experienced technicians or mentor junior team members.
• Share best practices and collaborate to strengthen team expertise.

Safety First

• Lead and follow safety protocols, ensuring every install and repair meets manufacturer standards.
• Perform safety checks on tools, vehicles, and equipment regularly.

Communication & Reporting

• Use your company tablet to document work orders and service reports accurately.
• Partner with customers, manufacturers, and sales reps to ensure top‑notch service.
• Bring creative thinking to challenging repair situations.
• Know when to call in reinforcements and when to lead the solution yourself.

What It Takes

• Associate Technician: Entry‑level role for individuals with mechanical aptitude, a willingness to learn, or related technical education.
• Service Technician: 1–2 years of experience servicing or installing commercial kitchen or refrigeration equipment.
• Senior Service Technician: 3+ years of advanced, hands‑on experience leading complex installations and mentoring others.
• Technical or trade school training preferred (especially refrigeration).
• Valid driver’s license and clean driving record required.
• Strong communication skills and ability to work independently.
• Ability to travel up to 25% for training in the first two weeks.
• Ability to pass a background check and drug screen post offer acceptance.

Physical Requirements

• Lift up to 75 lbs. safely.
• Stand, bend, kneel, crawl, and climb as needed — this job keeps you moving.
• Use hands and tools with precision and care.

Tri Mark USA is an equal employment opportunity employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you require reasonable accommodation in completing this application or interviewing, please direct your inquiries to

Scam Alert — Tri Mark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. All recruiter communications will come from an official Tri Mark domain. If you have concerns about a posting, contact

Tri Mark SS Kemp - Willow Office, 4567 Willow Pkwy, Cleveland, Ohio, United States of America.