ECRC - Parent & Youth Ambassador

Join to apply for the ECRC - Parent & Youth Ambassador role at Sisters of Charity Health System
.

Base hourly pay: $21.00–$23.00 per hour (actual pay based on skills and experience).

Full‑time Parent & Youth Ambassador in Akron. The position works with a team to provide community support and facilitates family programming across six counties.

Reports to:

Community Services Supervisor.

Working conditions:

Office atmosphere with flexible schedule; occasional bending, lifting, travel throughout the region; community/field work, some evening hours; facilitation of large groups in churches, child‑care centers, and community centers.

• Recruit families for participation.
• Maintain fidelity to modeled training.
• Act as liaison between the Department of Children & Youth programs and families for smooth transitions to benefits.
• Participate in meetings to advocate for families’ needs.
• Engage families during community events (one‑on‑one interactions).
• Link families to appropriate services, resources, and programs as recommended.
• Maintain clear, organized, updated documentation.
• Participate in all aspects of program evaluation and research.
• Ensure strict confidentiality regarding all matters involving families.
• Communicate emergencies and critical changes to the supervisor promptly.
• Attend meetings, training sessions, and events in a timely manner.
• Maintain a reliable calendar (virtual or paper) for meetings, professional development, and events.
• Properly evaluate programming: collect demographics, administer pre‑ and post‑course surveys, measure functional metrics, and complete other reporting requirements.
• Manage community sessions with goals, periodically assess community needs and advocate when necessary.
• Conduct small‐group presentations, schedule and facilitate support groups, and conduct problem‑solving sessions.
• Provide linkages and referrals to community agencies to help parents address barriers to positive parenting practices.
• Participate in community initiatives that promote positive parenting, healthy child development, and school readiness.
• Brainstorm specialized programming for parents with internal and external staff.
• Develop and provide family programming.
• Become certified to provide Parent Cafés.
• Be knowledgeable about child‑care resources available in the communities.
• Facilitate meetings and professional development opportunities on early‑childhood issues and best practices.
• Provide services to and manage a caseload of providers based on their needs and service deliverables.

• Associate’s degree in Community Service or a related field.
• Lived experience navigating benefits through the Department of Children & Youth (formerly Ohio Department of Job & Family Services).
• Ability to work independently.
• Knowledge of available community resources.
• Ability to maintain strict confidentiality.
• Strong organizational skills.
• Strong interpersonal skills.
• Cultural sensitivity and responsiveness to the served communities.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office products and databases.
• Valid driver’s license.
• Ability to pass a background check.
• Non‑smoker.

• Bachelor’s degree in Social Work or a related field.
• Knowledge of social media platforms such as Instagram or Facebook.
• Familiarity with benefits offered by public agencies in at least one of the counties in the region (Mahoning, Medina, Portage, Stark, Summit, & Trumbull).