Resident Services Specialist- Standby

Job Description

ACCESS, Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Karla Straus, Director of HR, 330‑376‑0997 Ext 211.

ACCESS is dedicated to assisting women and children in our community who are experiencing homelessness. The agency encourages the development of self‑esteem and promotes the attainment of self‑sufficiency through a safe, supportive, and holistic environment and through its programs of housing, education, advocacy, and empowerment.

We are looking for a Standby Resident Services Specialist to join our 10‑person team. The position will be on standby during their assigned shifts to cover same‑day unplanned call‑offs. The ideal candidate is attentive, punctual, engaged, and passionate about social work. The role is responsible for the safety and security of residents and the premises of the Emergency Shelter.

• $5 per hour on standby Saturday & Sunday and Holidays
• $4 per hour on standby Monday‑Friday
• Hours worked will be paid at $16 per hour plus shift differential:
• 3:00 pm–11:00 pm – $0.50
• 11:00 pm–7:00 am – $1.00
• Standby hourly rate includes a phone stipend.

• Standby employee must be available to come in to cover same‑day call‑offs (within one hour from call).
• Standby Resident Services staff must return missed calls to come in within 15 minutes.
• Schedule A, B, C, and D details are provided in internal scheduling documents.

• Required:
  
  Mature, responsible individual with excellent crisis management, listening, verbal and written communication, professional and personal boundary maintenance, conflict resolution, and basic computer skills.
• Reliable transportation required.
• Preferred:
  Experience in social services, health care, or customer services; demonstrated knowledge of community resources and issues affecting individuals experiencing homelessness; knowledge of emergency medical procedures.

• Maintain the safety and security of residents and the shelter.
• Conduct hourly building checks (doors, rooms, alarms, emergency exits) and document completion.
• Monitor common areas and maintain active presence throughout the building.
• Intervene and de‑escalate situations per agency policy to ensure resident and staff safety.
• Verify and log visitors; monitor security cameras and phone coverage.
• Understand and follow emergency procedures (fire, power outage, gas/electric shut‑off).
• Supervise residents’ activities, enforce house rules, and assist with daily routines.
• Complete shift reports, logs, and required documentation accurately.
• Maintain confidentiality and adhere to all agency policies and procedures.
• Prepare resident rooms, manage property storage, and assist with mail distribution.
• Attend staff meetings and perform additional duties as assigned.
• Remain at post until relieved; brief incoming staff on pertinent information.

• Occasional need to climb stairs while carrying items up to 25 lb.
• Must be able to remain in a stationary position during shift.
• Move items up to 25 lb.
• Bending, twisting, kneeling, reaching, walking occasionally.
• Must be able to pass physical and written certification training for CPR.

Job Type: Standby

• Employee assistance program
• Free meal during shift

• High school or equivalent (required)
• Social work, health care, or customer service: 1 year (preferred)

• Driver's license (preferred)