Direct Service Advocate Hotline Hospital-Sub

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Direct Service Akron, OH, US

Salary Range: $18.00 To $18.00 Annually

Provides trauma-informed crisis intervention and advocacy to survivors through the 24/7 hotline, web-based chat, and in community-based settings, including healthcare facilities, law enforcement agencies, and other community locations. Responsibilities include responding to survivors, co-survivors, and community members with compassion and professionalism, offering in-person accompaniment and ensuring access to resources and safety planning.

• Four-year degree in communication, public relations, women’s studies, social work, criminal justice, psychology, or related field strongly preferred or relevant experience in working with survivors of trauma.
• Victim advocacy training and/or experience preferred.
• Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations)

• Provides crisis intervention, advocacy, education on crime victims’ rights, and trauma-informed support to survivors in diverse settings, including but not limited to hospitals, children’s advocacy center, medical facilities, law enforcement agencies, court, on-scene community responses, campus and educational settings, and within community organizations.
• Respond to crisis hotline calls and online chat option from survivors and co-survivors, as well as to provide information to community members, professionals, police stations, and hospitals.
• Utilize crisis intervention best practices including safety planning, trauma-informed care, brainstorming, and listening skills to provide compassionate support to all survivors. Support hotline callers with emotional support and provide accurate referrals to community services upon request.
• Complete accurate documentation in compliance with agency procedure.
• Maintain anonymous/confidential record-keeping and information for all survivors and co-survivor contacts.
• Complete minimum of 40-hour training in compliance with OAESV and ODVN best practices.
• Works cooperatively with other staff members and volunteers to ensure best practices in service delivery.
• Complies with agency policies and procedures, federal and state requirements, CARF Standards and educational/certification/registry requirements including Service Excellence Standards while always representing the mission and philosophy of Hope and Healing.
• Performs other duties as assigned.

Supervisory Responsibilities (if applicable for the position) –No supervisory responsibilities

• Physical demands :
  While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 50 pounds.
• Work environment :
  This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.

• Sub, hour vary

• Excellent interpersonal and communication skills, particularly with diverse populations.
• Computer skills including, but not limited to, Microsoft…