Service Coordinator - Elderly & Disabled

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Resident Services Non Bargaining Non Exempt Akron, OH, US

2 days ago

Salary: $40,000.00 Annually

Job Title: Service Coordinator – Elderly/Disabled

Reports to: RS Manager
- Elderly & Disabled

Department: Resident Services

Date: April 2025

FLSA Status: Non-Exempt

Minimum: $40,000 - Pay rate consideration is based on education, background, and experience.

AMHA offers a culture devoted to everyone being equally valued, a comprehensive compensation and benefits program including, but not limited to:

• Competitive salary
• Participation in the Ohio Public Employees Retirement System
• Excellent medical, free dental and vision plans with minimal out of pocket cost
• Basic Life insurance
• Fourteen paid holidays
• Paid vacation, personal and sick plans

The primary purpose of this position is to provide support to the Resident Services Manager by conducting, monitoring, and providing feedback for AMHA Elderly/Disabled buildings. The Service Coordinator engages with and assesses residents to determine their needs and to provide useful resources and services. In addition, the Service Coordinator is responsible for maintaining good working relationships with local social service and provider organizations.

Ensures proper recruitment of individuals and families for Elderly/Disabled Services, and other resident self-sufficiency programs, in order to achieve Resident Services goals and objectives.

• Interviews residents or conducts in-home visits to complete a needs assessment, and arrange services for obstacles/issues as presented.
• Develops case plans with residents individually, as a family, or with other responsible individuals, to help elderly and residents with disabilities remain in the least restrictive housing environment and remain independent. Reviews service plan and performs follow-up to determine quantity and quality of service provided to resident and status of resident’s case.
• Accurately and consistently enters case notes and other required data (referrals, program participation tracking, milestones, etc.) in case management software regarding new and existing clients; enters information into case management and other databases and spreadsheets as appropriate for various grants and reports as required by program.
• Promotes use of program services that maximize residents’ capabilities and external resources to improve health and social functioning.
• Assists with networking and educational meetings/workshops and the development of resident councils; coordinates on-site programming and events for residents. Participates in resident council training sessions. Attends resident council meetings as assigned.
• Refers residents to appropriate supportive services, community agencies, and resources; provides linkages to resources such as: transportation, medical and mental health care, social interaction, legal, financial, and placement recommendations as necessary.
• Networks and forms relationships with other housing professionals and service providers in order to keep abreast of services and assistance available to residents. Ensures that others within AMHA are made aware of services and assistance options available to residents. Monitors services provided by outside agencies to ensure program is being delivered according to contracts.
• Partners with local community groups, social service organizations, and businesses to coordinate events and programs for the residents.
• Prepares correspondence, technical and status reports, etc., in a timely manner, to keep management informed of the…