Receptionist - UAEN British Academy

Job Description

Aldar Academies are currently seeking a Receptionist for Al Ain British Academy, with an immediate start. This is an exciting opportunity to join the highly successful Aldar family. Al Ain British Academy opened in September 2011 providing high quality education in the heritage ‘Garden City’ of the United Arab Emirates. The children are taught the English National Curriculum – tailored to be meaningful to children living in Al Ain.

Facilities at the school are excellent and include a large astro-turf field, two swimming pools, well-stocked library, a large multi-purpose sports hall, an auditorium and outdoor play areas. It is an exciting, challenging, and enjoyable school to work in where achievement for pupils is at the heart of all we do. The school has achieved outstanding levels of progress and attainment, supported by rigorous tracking of data and assessment in all areas of the curriculum.

Successful candidates will find themselves welcomed into a wonderful school family community, where staff are held in high regard by pupil, parents and school leadership alike. Al Ain is a beautiful, green city that offers an affordable lifestyle within the UAE, whilst offering easy access to Abu Dhabi, Dubai and Oman all within a short drive. Al Ain boasts its own tourist attractions in the form of Al Ain Zoo, Jebel Hafeet mountain, Al Ain Oasis, as well as leisure facilities including hotels, malls, golf and Rugby club, shooting range, swimming pools, Al Ain Raceway and much more.

The successful candidates will be closely aligned with our core values and ethos and possess a genuine understanding and appreciation of the values of the region.

• To ensure impeccable customer service is provided to all parents and visitors to the Academy. All communications take place in a professional manner and to assist in supporting students’ recruitment, through a positive parent experience. To embody the values, vision and ethos of Aldar Education and assist the parents’ relations executive in managing all enquiries, visitors, and requests from the different stakeholders.

• Provide high quality customer service to all potential and existing customers.
• Your main responsibilities will include providing information to visitors on a full range of topics, answering phone calls in a courteous manner and maintaining a database of school visitors.

• Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner
• Greet visitors in a friendly and helpful manner
• Have a strong knowledge of the key information about the Academy
• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage
• Assist with school tours when necessary
• Provide general clerical/administrative support e.g., updating attendance registers
• Photocopying, filing, faxing, completing standard forms, responding to routine correspondence
• Undertake word-processing and other IT based tasks e.g., database, excel, Internet research
• Produce lists/information/data as required e.g., class lists
• Sort and distribute mail
• Attend and participate in relevant meetings as required
• Answer, screen and forward incoming phone calls in a friendly and professional manner (following our standard telephone etiquette/ protocol)
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Assist Admissions team with in-bound and out-bound calls
• Log admissions enquiries into the school MIS – data base
• Update calendars and schedule school tours
• Arrange transportation for visitors when…