Service Ambassador; Outsource Temporary - RB
Job in
Al Ain, UAE/Dubai
Listed on 2026-02-17
Listing for:
Abu Dhabi Islamic Bank
Seasonal/Temporary, Contract
position Listed on 2026-02-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Role : Service Ambassador (Temporary Contract for One Month)
Location : Al Ain
Role
Purpose:
To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB’s professional image in all interpersonal dealings.
- Direct clients to alternative channels (Digital Channels).
- Ensure client have all needed docs before wasting time in waiting and taking queue.
- Handle the customers in a pleasant manner and escort them to the concerned staff.
- Problems evaluation.
- Customer anger management.
- Ambassador to handle the QMS Tokens
- Provide assistance to Help Desk counters.
- Manage the Queue at teller counters and waiting time at customer service areas
- ADIB Branches Look and Feel.
- Broad knowledge of ADIB’s Retail Banking financial products & services
- Fair knowledge of ADIB’s Operational Policies & Procedures
- Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
- Excellent communication skills – to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
- Good Knowledge of UAE banking practices, regulations & risks
- Fair knowledge of service standards
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Knowledge of Cross Sales
- Computer skills
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