Telephone Operator

Job Description

We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator, you are responsible for handling every phone call with importance, providing professional and customer-focused responses to our guests, ensuring their stay becomes a memorable experience. Your role will include key responsibilities such as:

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related departments to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up-to-date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long-distance call vouchers and record them on the traffic sheet
• Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

You should ideally have a diploma or degree in hospitality with similar prior work experience. Excellent written and verbal English communication skills, along with strong voice modulation abilities, are essential. Computer literate and previous experience with Opera is an advantage.

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork