Customer Service Representative - UAE Nationals

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Resolve customer complaints, concerns, and service requests while ensuring customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Process customer requests, orders, cancellations, refunds, and account updates.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain accurate customer records and document all interactions in the CRM system.
• Follow up with customers to ensure issues have been resolved.
• Meet individual and team KPIs, including response time, resolution time, and customer satisfaction.
• Collaborate with internal teams to improve service quality and customer experience.
• Ensure compliance with company policies and service standards.

• Bachelor s degree or Diploma in any discipline.