Service Advisor | Al-Futtaim Automotive

Join our Aftersales team as a Service Advisor where you will be the face of our organization and the key link between our customers and workshop operations. In this role, you will create an exceptional end-to-end customer journey building lasting relationships, ensuring transparency and delivering a seamless service experience that drives both customer retention and business growth.

• Deliver an outstanding customer experience by guiding customers through their entire service journey.
• Build long‑term relationships to drive customer loyalty and retention.
• Upsell products and services responsibly to achieve revenue targets.
• Identify customer concerns and ensure vehicles are repaired right the first time.
• Coordinate closely with workshop teams to ensure timely updates and on‑time delivery.
• Clearly explain repairs, maintenance requirements, costs and value‑added services to customers.
• Handle customer concerns professionally to enhance satisfaction and customer loyalty.
• Ensure full compliance with SOPs, systems and data accuracy standards.
• Contribute to departmental performance and customer satisfaction objectives.

• Diploma or Bachelor’s Degree in Automobile Engineering, Mechanical Engineering, or a related field.
• 3–5 years of experience in the automotive industry, preferably in a Service Advisor or similar customer‑facing role.
• Strong technical knowledge of passenger vehicles combined with customer service experience.
• Experience working in a dealership or automotive service environment.
• Fluency in English; basic Arabic is an advantage.
• A customer‑first mindset with strong attention to detail.

• Strong customer service and relationship management skills.
• Good technical understanding of passenger vehicles and automotive service processes.
• Excellent communication and interpersonal skills.
• Ability to manage multiple customers while maintaining service quality.
• Commercial awareness with a focus on achieving targets.
• Strong problem‑solving and organizational skills.
• Proficiency in MS Office (experience with dealer management systems is an advantage).