Reception Supervisor Automotive Honda

We are looking for a customer-focused and dynamic Reception Manager / Supervisor to join our Retail Aftersales team in the UAE. In this role, you will lead the service reception team and create a professional, customer centric environment that supports both frontline and technical teams. You will play a key role in ensuring vehicles are fixed right the first time, delivered as promised, and supported by a seamless service experience from arrival to handover.

• Lead, coach and support the service reception team, including Service Advisors, Cost Clerks and Receptionists, to deliver excellent customer service.
• Create and maintain a customer centric reception environment aligned with the company's service values and standards.
• Ensure accurate customer and vehicle information flow between the reception, workshop and support teams to achieve "Fix Right First Time" and on time vehicle delivery.
• Monitor daily service operations, work loading, staff schedules, attendance and shift handovers to ensure smooth and efficient service centre performance.
• Review customer feedback, complaints and escalations, and work with the Aftersales Manager to implement continuous improvement actions.
• Drive team performance against operational and financial KPIs, including revenue, margin, Net Promoter Score, customer satisfaction, on time delivery and Fix Right First Time rates.
• Maintain a clean, safe and well organised customer waiting area and service reception in line with 5S and safety standards.
• Conduct regular team briefings, performance reviews and training plans to support employee engagement, capability and service excellence.

• Strong customer service mindset with the ability to create positive and professional customer experience.
• Minimum 4-5 years' experience in customer care, receptionist role, preferably in automotive industry.
• Proven leadership skills with experience managing frontline or service reception teams. Strong communication, coordination and problem solving skills.
• Ability to manage daily operations, work schedules, attendance and team performance in a fast paced environment.

You will be part of the Retail Aftersales team, working closely with the Aftersales Manager, workshop team, Service Advisors, Cost Clerks and Receptionists. The team operates in a fast paced service center environment where collaboration, customer focus and operational discipline are essential to delivering a seamless aftersales experience.

• Diploma or degree in Mechanical Engineering, Automotive, Hospitality or a related field.
• More than 5 years' experience in a Service Supervisor, Service Support Manager or similar frontline leadership role is preferred.
• At least 3 years' experience in a customer facing automotive role.
• Experience managing teams, improving customer satisfaction and working with operational KPIs.
• Strong behavioral competencies include analytical thinking, focus, task orientation, communication and teamwork.
• Proficiency in Microsoft Office applications, including Excel, Word and PowerPoint; knowledge of SAP is an advantage.
• High attention to detail with the ability to ensure accurate customer, vehicle and service information.