Receptionist, Customer Service​/HelpDesk

Job Location: Al Ain, United Arab Emirates

Work Mode: On-site

Date Posted: 16 October 2026

Job Reference/: 4763

Job Description / Role:

This position is for UAE Nationals only.

Key Responsibilities:

• Serve visitors by greeting, welcoming, and directing them appropriately; notifies personnel of visitor/appointment arrival; maintains security and tele communications system
• Welcomes visitors by greeting them in person or on the telephone, answering or referring to inquiries
• Directs visitors by maintaining employee and department directories and the given instructions
• Maintains security by following procedures, monitoring logbook and issuing visitor badges
• Maintains safe and clean reception area by complying with procedures, rules and regulations
• Assure the readiness of the reception area for each working day and have all the front desk activities fully operational at the start of the business hours
• Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs
• Contributes to team effort by accomplishing related results as needed
• Provide information to callers over the telephone
• Respond to emails and correspondence related to their scope of work
• Monitors and update visitor’s records
• Perform basic bookkeeping and record filling
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions promptly
• Confirms appointment and maintain event calendar
• Perform other duties as assigned
• Build a good rapport with all clients/visitors and resolve any complaints/issues quickly to maintain high quality customer service
• Monitors the office recycling facilities and schedule

Skills Required:

• Establish and maintain cooperative working relationships
• Deal with all sections and branches with high cooperation
• To take up more responsibilities and discharge them effectively and efficiently
• Observes company policy and procedures

Employment / Job Type: Full Time

Nationality: UAE National (Emiratisation)

About the Company:

Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.

Company Industry: Banking

Department /

Functional Area:

ADIB

Closing Date: 15 November 2026