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Mystery Shopper, Customer Service​/HelpDesk

Job in Al Ain, Abu Dhabi Emirate, UAE/Dubai
Listing for: ISC-CX
Full Time position
Listed on 2026-10-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Job Description & How to Apply Below
Position: Mystery Shopper needed and around
Job description

Do you enjoy discovering new places, visiting different businesses, and sharing your honest opinion? Join ISC-CX as a freelance Mystery Shopper and get paid for evaluating real customer experiences.

As a Mystery Shopper, you will visit stores, restaurants, car rental companies, and other businesses. You will follow a specific scenario, observe the customer service and overall experience, and complete a short questionnaire afterwards.

What you will do
  • Visit businesses and evaluate the customer experience
  • Assess customer service, staff knowledge, cleanliness, and the overall service
  • Follow simple instructions and predefined scenarios
  • Take photos or provide other required information when requested
  • Complete questionnaires about your experience
  • Provide honest and objective feedback
  • Choose assignments that match your location and availability
What we offer
  • Freelance work with flexible assignments
  • Choose projects according to your availability
  • Assignments in different industries and locations
  • Payment for completed and approved assignments
  • No previous Mystery Shopping experience required
  • Clear instructions and support for each project
Skills
  • Exceptional observational skills to accurately assess customer service and product offerings in various settings.
  • Strong written communication skills in arabic and english, for creating detailed and insightful reports on shopping experiences
  • Analytical thinking to identify trends and make recommendations based on customer interactions.
  • Time management abilities to handle multiple assignments efficiently while meeting deadlines.
  • Familiarity with digital tools and platforms used for reporting and data collection in market research.
  • Interpersonal skills to engage effectively with clients and team members, fostering a collaborative work environment.
  • Adaptability to thrive in diverse retail and service environments, adjusting approaches based on specific client needs.
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