Patient Admin Executive

Responsibilities

• Greet patients and direct them to appropriate departments; provide routine information about the hospital.
• Handle telephone inquiries from patients and forward information to the relevant doctor or nurse for callbacks.
• Manage appointments, including handling no‑shows, rescheduling, and confirmations.
• Register new patients and keep records of existing patients up to date.
• Provide information about medical insurance coverage and collect co‑payments based on insurance eligibility.
• Offer claim forms for reimbursement and assist patients in completing them.
• Facilitate daily cash collection, credit‑card slips, and cheque deposits at designated locations; process transactions accurately at the end of each shift in accordance with finance protocols.
• Maintain working knowledge of the Hospital Information System for appointment times, clinic durations, duty rosters, and booking procedures.
• Perform duties handling patients, telephone calls, cash, and back‑office work as specified in the duty roster.
• Check emails daily and respond to queries in a timely manner.
• Ensure operations are carried out uniformly according to hospital policies and procedures.
• Contribute to team effort by accomplishing related results and maintaining a safe, clean reception area in compliance with procedures, rules, and regulations.
• Participate in hospital training programmes.
• Handle complaints in a structured, timely, and professional manner that is fair, courteous, and respectful of privacy; identify problems and continuously improve department services.
• Follow the duty schedule assigned by the team leader or supervisor across shift timings as required.
• Strictly adhere to NMC regulations and policies, especially those related to infection control and patient safety, and support JCI continuous quality improvement activities.
• Exercise effective interpersonal skills in dealings with department staff, colleagues, and management.
• Maintain patient and staff confidentiality.
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
• Generate and process patient invoices for services rendered (consultations, treatments, diagnostic tests) and ensure charges are accurately recorded in patient accounts with correct services, dates, and codes.
• Issue bills and invoices to patients for any outstanding balances (co‑pays, deductibles, or non‑covered services).
• Provide patients with detailed statements and assistance in understanding charges and payment options.
• Collect co‑pays, deductibles, and outstanding balances at the time of service.
• Ensure billing practices comply with legal and insurance requirements.
• Assist in basic translation as and when required.

• College diploma or university degree in any discipline or related field.
• Minimum one year of experience as a trainee receptionist preferred.
• Active interpersonal skills and a pleasing personality.
• Excellent command of oral and written English;
  Arabic desirable but not mandatory.