Freight Coordinator

Toll Group is a global logistics and supply chain provider that helps move the businesses that move the world. With more than 130 years of experience, Toll supports over 20,000 customers worldwide through 500 sites in 29 markets and a forwarding network spanning 150 countries. Over 16,000 team members work across diverse sectors such as food, fuel, medicine, and rescue services, keeping businesses and communities operating smoothly.

The organization encourages curiosity, problem-solving, and meaningful connections, supported by approachable leaders and industry-leading training. As part of Japan Post, Toll offers opportunities to grow, take on new responsibilities, and contribute to an expanding global logistics network.

The Freight Coordinator is a full-time, on-site role based in Al Ain, responsible for overseeing daily freight operations to ensure timely and accurate movement of goods. This role coordinates inbound and outbound shipments, manages import and export documentation, and communicates with carriers, customers, and internal teams to resolve issues and maintain service quality. The Freight Coordinator tracks shipments, updates systems with current status information, and ensures compliance with relevant regulations and company procedures.

The role also involves responding to customer inquiries, handling service requests, and supporting continuous improvement initiatives in freight processes and workflow efficiency.

• Candidates should possess strong Communication and Customer Service skills to manage stakeholder interactions and resolve queries effectively.
• Candidates should possess Freight coordination skills, including shipment planning, carrier liaison, and freight documentation handling.
• Candidates should possess Import and Export operations knowledge, including relevant regulations, documentation, and customs processes.
• Candidates should have good organizational and time-management skills, with attention to detail and accuracy in data entry and paperwork.
• Candidates should be proficient in basic computer applications and logistics systems; experience with transport management or ERP software is an advantage.
• Candidates should demonstrate problem-solving abilities, the capacity to work in a fast-paced environment, and a collaborative approach with cross-functional teams.
• Relevant experience in logistics, transportation, or supply chain coordination is preferred; vocational or tertiary qualifications in logistics, business, or a related field are beneficial.