Automotive Team leader - Quick Service Branch
Job Description & How to Apply Below
Responsibilities
- Supervise and coordinate the daily activities of quick service technicians and support staff
- Assign work to team members and monitor workflow to ensure timely service delivery
- Ensure all services including oil changes, tire rotation, battery replacement, fluid top-ups, and basic inspections are completed accurately and efficiently
- Monitor service quality and conduct final checks before vehicle handover
- Ensure compliance with health, safety, environmental, and company operating procedures
- Coach, train, and motivate team members to improve technical skills and customer service
- Support technicians in diagnosing and resolving basic service-related issues
- Coordinate with Service Advisors to manage customer appointments, walk-ins, and service updates
- Monitor workshop productivity, turnaround times, and technician performance
- Ensure workshop tools, equipment, and service bays are clean, organized, and properly maintained
- Monitor inventory of oils, filters, tires, batteries, and other consumables and report replenishment requirements
- Handle customer concerns professionally and ensure high levels of customer satisfaction
- Prepare daily operational reports and support the Service Manager in achieving business objectives
- With Driving License
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