Shopping Team Leader | Retail | IKEA Al-Ain

Overview Of The Role

The Shopping Experience Team Leader is responsible for driving sales growth and ensuring a positive shopping experience while maintaining long‑term profitability. This role is key in establishing and retaining life‑long relationships with customers by aligning with IKEA s shopping methods and supporting the self‑serve concept. The leader will inspire and motivate the team leveraging product knowledge, market insights, and customer understanding to achieve sales targets and enhance customer satisfaction.

• Ensure customer guidance is in place to promote easy customer flow
• Maintain waiting time and queuing policy as per benchmark
• Support co‑workers in resolving customer complaints quickly and positively
• Ensure co‑workers provide excellent customer service and acknowledge customers
• Motivate and inspire the team through knowledge of the IKEA product range, the local market, and IKEA customers
• Coach co‑workers supporting their training paths and developing key responsibilities
• Ensure all co‑workers are aware of sales targets, services, and expectations
• Ensure the right number of co‑workers are in place to run the department successfully
• Find more effective ways of working to reduce costs
• Ensure departmental SOPs are shared with co‑workers
• Receive, count and sign off cash float for the day from the Accounts Department
• Prepare reconciliation documents at the end of the business day managing discrepancies
• Collaborate with Finance to investigate discrepancies and ensure control on differences
• Organize cash and coins properly by denomination in the till

• Proactivity in identifying and resolving issues
• Excellent communication and interpersonal skills
• Strong problem‑solving abilities
• Leadership skills to guide and motivate the team

• High School education required
• 3-4 years of experience in Retail
• Must have excellent communication and interpersonal skills
• Good command of English language, with Arabic preferred