Hard Services Senior Manager Zoo

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, Sea World Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and Team Lab.

Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you’re seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

The Hard Services Senior Manager is responsible for the strategic and operational management of all hard services activities, ensuring the safe, efficient, and reliable operation of facilities, attractions, and supporting infrastructure.

This role oversees the maintenance of HVAC systems, electrical and plumbing services, fire life safety systems, water treatment systems, irrigation networks, kitchen equipment, civil works, and other critical assets. The successful candidate will lead engineering and facilities teams, manage contractors and service providers, oversee maintenance budgets and CAPEX projects, and drive continuous improvement across all facilities operations.

• Lead and manage all hard services operations and maintenance activities.
• Develop and implement preventive, corrective, and predictive maintenance strategies.
• Oversee the operation and maintenance of HVAC, plumbing, drainage, electrical, fire protection, irrigation, water treatment, and associated building systems.
• Manage departmental budgets, expenditure, and cost-saving initiatives.
• Lead engineering, facilities, and maintenance teams to achieve operational and business objectives.
• Monitor maintenance KPIs and drive continuous improvement initiatives.
• Ensure effective management of CMMS systems, maintenance schedules, and asset records.
• Manage third-party contractors, vendors, service providers, and maintenance contracts.
• Review and approve maintenance plans, SOPs, permits to work, and work completion certificates.
• Oversee spare parts inventory and asset management processes.
• Support the delivery of refurbishment, enhancement, and CAPEX projects.
• Participate in facility and attraction design reviews, installations, testing, and commissioning activities.
• Ensure compliance with all health, safety, environmental, and regulatory requirements.
• Maintain fire life safety systems and critical infrastructure to the highest standards.
• Partner with operational stakeholders to ensure facilities fully support guest and business requirements.
• Drive workforce planning, recruitment, performance management, and employee development initiatives.
• Participate in Duty Manager responsibilities as required.

• Degree or professional qualification in Mechanical, Electrical, Civil Engineering, Facilities Management, or a related discipline.
• Minimum 10 years of experience within facilities engineering, maintenance, or hard services operations.
• Minimum 5 years of leadership experience managing engineering, maintenance, or facilities teams.
• Strong experience managing contractors, vendors, and service agreements.
• Experience managing maintenance budgets, operational expenditure, and CAPEX projects.
• Strong leadership, communication, and stakeholder management skills.

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