Quality Specialist

To lead quality and business continuity management for the SEHA pest control project in Al Ain. The role ensures all pest control services comply with contract requirements, the ISO 9001 quality management system and ISO 22301 business continuity standards. It also ensures client, regulatory and health-sector requirements are met consistently across all SEHA facilities served.

• Maintain, implement and continually improve the project's quality management system in line with ISO 9001 and company policy.
• Develop, review and control quality procedures, work instructions, forms and records for pest control operations.
• Ensure document control and records management meet contract and certification requirements.
• Monitor service quality KPIs and SLAs defined in the SEHA contract.

• Plan and conduct internal audits of project operations, and lead preparation for external certification and client audits.
• Carry out routine site inspections at SEHA facilities to verify service quality, treatment records and pest activity monitoring.
• Raise non-conformances, track corrective and preventive actions (CAPA) and verify their closure.

• Implement and maintain the project's business continuity plan in line with ISO 22301.
• Conduct business impact analyses and risk assessments for critical pest control services.
• Coordinate business continuity exercises and drills, and update plans based on lessons learned.

• Ensure services comply with SEHA requirements, Abu Dhabi municipality and health-sector regulations, and environmental standards.
• Verify that pesticide use, storage, labelling and disposal follow approved procedures and safety data sheets.
• Act as the quality point of contact for SEHA, handling client complaints, investigations and quality-related correspondence.

• Prepare monthly quality and performance reports for management and the client.
• Analyse audit findings, complaints and KPI trends to identify root causes and drive improvements.
• Facilitate management review meetings and track agreed actions.

• Deliver quality, BCM and procedural awareness training to project staff and technicians.
• Promote a culture of quality, compliance and continuous improvement across the project team.

• Education: Bachelor's degree in a related field, or an equivalent combination of education and relevant experience.
• Experience: Minimum of 8 years of relevant work experience in the environmental services industry.
• Management experience: Minimum of 2 years of experience as a Quality Manager.
• Certifications:
• ISO 9001 Internal / Lead Auditor

• Job-specific: Good knowledge of management systems, particularly ISO 9001 quality management and ISO 22301 business continuity management. Ability to plan and lead audits, manage corrective actions and maintain controlled documentation.
• Communication: Strong verbal and written communication skills in English.
• IT: Knowledge of and experience with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• General: Attention to detail, analytical thinking, and the ability to work with operations teams and client representatives.