Shopping Assistant - Cashier Retail IKEA

Position: Shopping Experience Assistant - Cashier Retail IKEA

Job Title

Shopping Experience Assistant - Cashier Retail IKEA Al Ain

Company

Al-Futtaim Automotive

Location

Al Ain, United Arab Emirates

Job Details

• Role Level: Entry-Level
• Work Type:
  Full-Time

Overview of the Role

The Shopping Experience Representative is pivotal in ensuring friendly and professional customer interactions at the info desk. The role is responsible for accurate cash handling, providing a seamless shopping experience by assisting with shopping tools, and ensuring efficient service, particularly at the returns & exchange desk.

They are tasked with enhancing customer satisfaction by resolving complaints promptly and courteously. The role involves maintaining the shop’s service standards and contributing to an organized and welcoming store environment.

What You Will Do Cash Handling

• Follow SOPs for cash handling, receiving payments via cash, cheque, credit cards, vouchers, or automatic debits.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before and after trading to ensure accurate cash handling.

Customer Service

• Greet and welcome customers at the store, ensuring the availability of shopping tools and providing bags/trollies to facilitate the shopping journey.
• Respond to customer needs efficiently to minimize queues and ensure shoppers feel attended to.
• Handle routine customer complaints promptly and courteously for maximum satisfaction.
• Explain Smaland admission policy to families professionally, ensuring child safety is a priority.
• Make announcements and page customers if there are issues in the playroom or general needs arise.

Returns and Exchanges

• Ensure the Returns & Exchange policy is perceived as generous and efficient by customers.
• Handle returns and exchanges with judgment based on management’s given authority to retain customers.
• Use Returns & Exchange information to report product faults, safety issues, or transportation problems to management.
• Prepare regular reports of transactions at the Returns & Exchange desk for reconciliation and performance analysis.

Required Skills to Be Successful

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proactive customer service and focus.
• Ability to manage and organize tasks efficiently.

What Qualifies You For

The Role

• High School education.
• 2 years of experience in a similar customer service role.
• Proficiency in English, with knowledge of Arabic preferred.
• Excellent communication, interpersonal, and problem-solving skills.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia. It partners with major brands such as IKEA, ACE, and Toys R Us, among others.

About Al-Futtaim IKEA

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

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