UAEN Shopping Group Leader | Retail | IKEA

UAEN Shopping Experience Group Leader | Retail | IKEA Al Ain

Job Requisition

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Ensure customers satisfaction & drive a standard IKEA shopping method that helps safeguard the IKEA mechanical sales process and support the self-serve concept. Drive sales growth and sustained long-term profitability, by establishing and retaining a life‑long relationship with existing and new customers.

• Support the co‑workers when they cannot resolve the customer’s complaints, dealing positively and quickly with the issues raised by our customers

• Ensure SE team maintains balance between waiting times and coverage.
• Ensure queue management derived efficient cash line system.
• Collaborate with finance to get control on discrepancy.
• Secure that the store provides professional service to customers in the exchange & returns and track figures through weekly/monthly KPI reports to ensure control.
• Check month on month the P&L, comparing the expenses against budgeted & SPLY figures and in conjunction analyze the variances.
• Formulate recommendations to the store manager, so s/he can initiate feasible cost control measures in relation to various store expenses.
• Ensure that cashiers are trained, and no item goes through the checkout point without being scanned and accounted for.
• Ensure that the company is not subject to any fraudulent currency or a loss thereby.
• Ensure that the retail POS system used by cashiers is operational and has been updated with the latest product information.
• Ensure that all the relevant instruments for the smooth operation of the cash till are available (e.g., rolls for credit card, belt working, printer working, documents for credit notes and other stationery).

• Motivate coworkers towards the achievement of work objectives by ensuring they understand the company business plan and objectives.
• Ensure all coworkers in the department are trained in product knowledge, customer service training, concept training, H&S training.
• Support the SE manager in managing the team by providing recommendations during the probationary period reviews and annual reviews.
• Maintain the staff management system and generate schedules using the system.
• Monitor attendance of coworkers and monitor sickness and other absences levels.
• Ensure coworkers are providing excellent customer service and acknowledge customers in line at the till.

• Must have excellent communication and interpersonal skills
• Problem solving skills
• Good command of English language.
• Leadership skills

• Sales or customer service supervisory experience
• Proficient user of MS office applications.