Service Engineer

Role and Responsibility

• Provide high quality professional service and technical support to E+H customers.
• Professional preparation for service visits (request type, tools, documentation, spare parts, SOP's/Work Instructions, etc.). Provide accurate, professional documentation of service calls on site.
• Provide training to customer maintenance staff on maintenance, repair, commissioning of Endress+Hauser instrumentation.
• Handling of repairs / returns and spare parts. Develop and maintain Service database of customers, installed base and complaints and feedback.
• Provide feedback to Sales team to report potential opportunity to sell E+H products/solution. Root cause problem analysis & resolution on site using personal as well as internal expertise.
• Determine possible system faults prior to departing for on-site service calls, to determine test equipment and spare parts that may be required.
• Manages relationships with customers in both pre and post service/sales environment, in support of External Sales.

• Bachelor’s degree in engineering or technology - Instrumentation/Electronics/Electrical or Industrial Instrumentation.
• Minimum of 5 years process measurement instrumentation experience.
• Instrumentation experience in maintenance, commissioning, repair, troubleshooting, verification, calibration and metrology experience is must.
• Strong knowledge on communication protocols (Foundation Fieldbus, Modbus, Profibus, Profinet, Wireless HART etc. and must have.

• Experience in Tank Gauging System.
• Metrology and Calibration Certifications with experience.
• Relevant experience of 2-3 years’ experience in Endress+Hauser instruments.
• Experience in CRM (Sales Force), SAP Service/Maintenance modules.
• ISO 9001, ISO 17025, ISO 45000 knowledge.