IT Support

The IT Support Team is responsible for providing first-level technical support to end users maintaining IT equipment and systems troubleshooting hardware and software issues The role involves managing service desk requests user accounts IT assets and PC maintenance while ensuring compliance with company IT policies and security standards

Respond to IT support requests from Calls Teams Email service desk tickets and end-user inquiries in a timely and professional manner Diagnose and troubleshoot hardware software network printer email and connectivity issues Provide technical support for Microsoft 365 Outlook email services and business applications

Software installation and troubleshooting generic terms Business functional application Ability to install configure troubleshoot and support new software applications and emerging technologies Proficient in installing configuring and troubleshooting Windows operating systems including system formatting and reinstallation Experienced in computer imaging and re-imaging including OS deployment system configuration and standardized software installation

Install configure upgrade replace and maintain desktop computers laptops printers and other IT equipment Maintain accurate IT asset inventories equipment records and hardware assignment details Coordinate with vendors and service providers for hardware repairs warranty claims and technical support when required Prepare and maintain meeting rooms telepresence systems projectors TVs and related IT equipment Perform preventive maintenance provide technical support and troubleshooting and ensure all meeting room equipment is fully operational and ready for use Perform scheduled preventive maintenance PM and corrective maintenance CM on printers and other IT equipment to ensure optimal performance reliability and operational continuity Provide hardware and software support for Avaya VoIP systems including configuration troubleshooting maintenance and issue resolution

Create manage and maintain user accounts passwords Assist with user onboarding and offboarding including IT equipment allocation collection Ensure user access is managed in accordance with company policies and security requirements

Follow company IT security policies procedures and best practices to protect systems and user data Escalate complex technical issues to senior IT staff or the relevant support team when necessary with tried solutions Basic Knowledge of computer security

Assist with the maintenance and smooth operation of IT systems and end-user computing environments Coordinate with internal departments and external service providers to resolve technical issues Perform additional IT-related duties and responsibilities as assigned by the IT Manager

Diploma or bachelor s degree in information technology Computer Science or a related field Experience in IT support service desk operations or desktop support is a must Knowledge of Windows operating systems Microsoft 365 Outlook Active Directory and common business applications Basic understanding of networking concepts TCP IP DNS DHCP LAN and Wi‑Fi troubleshooting Expert in user account management access permissions and IT asset management Strong troubleshooting communication documentation and problem-solving skills Ability to prioritize support requests and work effectively with users at all levels Previous experience as IT Help Desk Specialist Technical Engineer Minimum of 5-10 years of experience in IT support on site service desk…