Customer Service Associate; Fashion | Retail | M&S

Overview of the Role

• The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well‑stocked and visually appealing, and operating the cash register in accordance with company policies.
• You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalations as needed.

• Ensure that the store is well‑organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

• Recommend products to customers based on their needs, focusing on upselling and cross‑selling.
• Stay updated on product information to make informed recommendations.

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

• Strong verbal communication skills.
• Exceptional customer service skills.
• Attention to detail for maintaining store standards.
• Ability to engage in upselling and cross‑selling.

• Previous experience in customer‑facing roles, with a focus on providing excellent service.
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Ability to maintain high store standards, both in terms of product organization and cleanliness.
• Experience in operating cash registers and following cash handling procedures.