Senior Customer Support Engineer BHQATARGAS

Job Description Summary

The Senior Customer Support Engineer will lead complex customer-facing technical engagements by partnering with customers and cross-functional internal teams to diagnose issues, drive root-cause investigations, implement corrective actions and develop proactive risk mitigation strategies across the Power Systems Balance of Plant portfolio including Steam Turbine, Gas Turbine and Electrical systems.

• Respond to internal and external customer requests for technical issue resolution using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, and procedures. Escalate issues as required acting as the liaison between field and design engineering to drive specific technical resolution and help engineering identify corrective actions.
• Plan and provide engineering technical oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals.
• Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
• Lead and program manage root cause analysis/investigation activities for product technical issues. Interface with Product Service System and Design Engineering teams providing technical leadership to personnel supporting projects assigned to resolve customer technical issues.
• Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments.
• Support customer technical review meetings and present recommendations to champion GE's commitment to technical solutions.
• Support unplanned/forced outages to meet reliability/availability goals.
• Travel to customer location to support customer technical review meetings and present recommendations.
• Support the installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, monitoring & diagnostics, fleet configuration, maintenance of fleet data and outage management.
• Provide engineering leadership and technical guidance for new installation, outage and upgrades and plant operations to meet safety, quality and timeliness goals.
• Partner with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.

• Bachelor's degree in Engineering (Mechanical / Electrical / Electronics / Controls / Instrumentation)
• Minimum of 8 years of experience in installation/commissioning/maintenance/engineering of GE gas turbines, specially E class units
• Minimum of 8 years of experience with power plant design and upgrades including system analysis and testing
• Strong working knowledge of various GE Gas Turbine and Balance Of Plant equipment.
• Ability to travel 25-50% of the time

• Experience in a matrix leadership environment;
• Willing to work 2 days from customer site (Qatargas)
• Prior experience in a field engineering or customer service facing role
• Experience working in global matrix organization; ability to make timely and sound decisions based on data.
• Strong technical aptitude including applicable engineering tools and systems
• Flexible to work off hours and weekends to support emergency issue resolution.
• Strong oral and written communication skills
• Strong interpersonal and leadership skills

Relocation Assistance Provided:
Yes

Required Experience:

Senior IC

Key

Skills:

Abinitio, Google Analytics, Corporate Communications, Infection Control, Lab Technology, Condition Monitoring

Employment Type:

Full-Time

Vacancy: 1

Location:

Senior Customer Support Engineer BHQATARGAS
• Doha, Al Wakrah, Qatar