Patient Agent

Responsibilities

• Provide a warm and welcoming environment for patients and their families.
• Answer patient inquiries regarding appointments, billing, and other administrative matters.
• Assist patients with navigating the facility and accessing necessary services.
• Resolve patient complaints and concerns in a timely and professional manner.
• Escalate complex issues to the appropriate department or personnel.
• Maintain accurate patient records and documentation.
• Collaborate with healthcare professionals to ensure seamless patient care.
• Proactively identify opportunities to improve the patient experience.
• Adhere to all company policies and procedures related to patient privacy and confidentiality.
• Participate in patient experience improvement initiatives.

• High school diploma or equivalent with at least 3 years of work experience; preferably call center or bachelor’s degree preferred with 1 year of similar experience.
• Relevant life support/resuscitation certificates preferred but there will be opportunity to undertake as part of orientation.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in English;
  Arabic language skills are a plus.
• Empathy and patience when dealing with patients and their families.
• Knowledge of healthcare services and terminology.
• Basic computer skills for data entry and communication purposes.