Coordinator - Membership

Coordinator - Membership

Location:

Jacksonville, AL (on-site at Jax State Recreation and Fitness Center)

Position Type:
Full-time, Mid-Senior level

Company:
The Centers, Inc.

• Provide leadership and management of the merchandise store and member services
• Process and audit member services and program registration paperwork and billing; reconcile monthly automatic payments
• Develop and execute a new member recruitment marketing plan and member retention program
• Responsible for the preparation, forecasting and monitoring of income and expense budgets as it relates to areas of responsibility
• Prepare and deliver required and requested reports and data to the client and CENTERS central office
• Assist with development and enforcement of policies and procedures
• Oversee and manage member rewards program and/or participation tracking
• Source, purchase, and inventory pro shop items for resale
• Serve on various committees representing department for both the client and CENTERS

• Hire, train, schedule and evaluate part-time staff direct reports and assist with indirect reports
• Approve timecards and prepare necessary documents/reports in preparation for payroll

• Handle incoming reservation requests, provide information about availability, rates and amenities, and assist clients with making reservations; accurately book reservations and provide confirmation
• Provide oversight for annual member survey distribution
• Represent department at campus orientations, information fairs, and other campus events
• Assist with student employment recruitment information and orientation sessions
• Support office operations by managing office supplies, equipment, and assisting with administrative functions

• Bachelor’s degree required or 4+ years of work experience
• At least 2 years of progressive experience
• Demonstrated experience within member management software
• Demonstrated experience with customer service

• Leadership and supervisory abilities
• Ability to work as part of, and lead, a team that collaborates effectively with colleagues
• Entrepreneurial spirit and enthusiasm
• Analytical skills to identify problems, assess alternatives, and render consistent, logical decisions
• Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyle choices
• Current American Red Cross CPR/AED/FA certification (or willing to obtain)

• Physical presence on-site at client location
• Office environment/event environment
• Moderate to loud noise
• Work within a non-smoking environment
• Must be able to work a variety of hours to accommodate events
• Evening/Weekend work responsibility as required

• Sitting at desk or table for at least 50% of the work day
• Working in an events environment; must be able to traverse throughout buildings and campus
• Regularly ascending/descending building levels and occasionally ladders or stools
• Must be able to lift, move and set up items weighing as much as 50 lbs
• Must be able to discuss, converse with, and exchange accurate information with event patrons, staff, stakeholders, etc.

Other duties:
Duties, responsibilities and activities may change at any time with or without notice.