CI Capacity Resource Management - Customer Segment Consultant

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join us!

The Customer Segment Consultant I is accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals.

Accountable for initiative support, coordination, robust analysis and communications.

This job is responsible for leading the design, analysis, execution, and sustainment of strategic initiatives that support enterprise goals within a business segment. Key responsibilities include analyzing processes to identify improvements, coordinating project tasks, managing risks, and partnering with product, channel, and operations teams for integrated execution. Job expectations include building business cases, maintaining stakeholder relationships, supporting change management, and creating documentation to ensure transparency and long-term success.

• Develop, maintain, and manage long- and short-term capacity plans, attrition reporting and trended attrition rates to ensure forecast accuracy, efficiency, and alignment with the line of business objectives and overall headcount strategy
• Facilitating project calls with key business partners and stakeholders to drive timely decision making
• Strong understanding of all the segments and lines of business we support, and the overall career progression framework that impacts attrition across Centralized
• Continued monitoring and review of capacity models, attrition reports and impacted forecast models with appropriate adjustments as a result of changes or unforeseen circumstances
• Continue to partner with teammates to ensure hiring aligns to anticipated attrition and business need based on current financial forecast
• Ensure communications and recommendations align to overall financial forecast and site strategy across the channel and develop views of attrition across Centralized to bring leaders early line of sight to trends
• AdHoc analysis as needed determined by…