Consumer Investments - Resiliency & Remediation Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

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This job is responsible for supporting the Consumer Investments Controls & Supervision organization to create a best-in-class overall client experience and risk controls environment. The role will focus on supporting the Platform & Product Controls team with, mitigating risk, triaging platform incidents with key stakeholders, and preparing Business Continuity plans for major market events. The role will specifically focus on key areas within the team, including but not limited to managing real-time platform incidents and proactive approaches to major market events.

The candidate must be comfortable in developing relationships that are necessary to achieve resolution and project management while navigating a complex organization. In addition, development and ongoing review of templates, playbooks and other critical information. The position also will help to identify business risk and associates controls in order to mitigate operational, systematic, reputational, operational and credit risk. This individual will help establish communication forums with internal clients and business partners, identify opportunities to improve internal processes.

The candidates will also help establish action plans for initiatives/projects to help move the business forward. The desired candidate will possess a committed focus on meeting client needs while focusing on associate experience and always exceeding expectations.

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant…