Business Solutions Analyst

Description

Purpose

The Business Solutions Analyst helps HC3 turn business needs into practical, well-defined technology solutions before and throughout the development lifecycle. By improving clarity around business outcomes, workflows, requirements, and user expectations, this role helps reduce rework, improve solution quality, accelerate delivery, and strengthen alignment among business stakeholders, development, quality assurance, operations, and leadership.

Responsibilities

The responsibilities for this position include the following:

• Business Discovery and Solution Definition - Lead discovery sessions with business stakeholders to clarify business problems, desired outcomes, operational constraints, scope boundaries, and solution options.
• Requirements and Workflow Documentation - Translate business needs into delivery-ready artifacts including process maps, current-state and future-state workflows, business rules, functional requirements, user stories, acceptance criteria, and decision documentation.
• Solution Visualization and Stakeholder Validation - Create mid-fidelity wireframes, screen concepts, user flows, and functional storyboards to illustrate requirements and validate proposed scope, workflows, user experience expectations, and outcomes with stakeholders (not production graphic or visual design).
• Delivery Readiness and Cross-Functional Alignment - Partner with development, quality assurance, product leadership, operations, and stakeholders to clarify expected behavior, edge cases, dependencies, testability, user acceptance testing needs, and release readiness.
• Business Value and Process Improvement - Facilitate work prioritization by evaluating business value, operational practicality, and complexity in partnership with product and business leadership.

Competencies and Qualities

Qualified candidates must have the following competencies and qualities:

• Business Analysis and Solution Shaping - Understands business problems, evaluates solution options, and translates ambiguous needs into practical, clearly defined deliverables.
• Requirements and Process Analysis - Applies effective discovery, requirements elicitation, process documentation, workflow analysis, and acceptance criteria development practices.
• Stakeholder Facilitation and Collaboration - Leads productive discovery sessions and builds alignment among business, client-facing, operational, technical, and leadership stakeholders.
• Technical and Delivery Awareness - Understands software development life cycles, system and data flows, integrations, Agile practices, quality assurance needs, and release readiness considerations.
• Communication and Visualization - Communicates clearly with technical and nontechnical audiences and uses diagrams, wireframes, storyboards, and other visual artifacts to clarify solution intent.
• Analytical Thinking and Practical Problem Solving - Balances business value, client impact, operational practicality, risk, and technical feasibility when evaluating needs and recommending solutions.
• Ownership and Organization - Works independently, manages competing priorities, maintains detailed documentation, challenges assumptions professionally, and follows work through to stakeholder validation and handoff.

Education, Experience, and Certifications

Required

• Bachelor’s degree in Business Administration, Information Systems, Computer Science,
  or equivalent practical experience
  .
• Three or more years of experience in business analysis, systems analysis, product analysis, process improvement, or related work
• Experience leading requirements discovery and documenting business processes, workflows, user stories, functional requirements, and acceptance criteria
• Experience working with business stakeholders, software development…