Patient Service Specialist - University Pediatrics Clinic

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With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

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Organization: CHOC Univ Peds Non-Clinical

Provides service to patients before, during or post appointment with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication.

Position Hours Monday - Friday Days

Vanderbilt Children’s University Pediatrics at One Hundred Oaks provides comprehensive, family-centered care for children from birth through adolescence, supporting their health, growth, and development every step of the way. The clinic is dedicated to helping children thrive at home, in school, and beyond through preventive, acute, and ongoing medical care, with same-day access and seamless continuity through a fully integrated medical record.

As a designated Patient-Centered Medical Home, the team delivers high-quality, evidence-based care focused on safety, efficiency, and patient satisfaction. The practice also plays a vital role in training the next generation of pediatric providers, offering a collaborative learning environment where physicians, residents, nurse practitioners, nurses, and healthcare students work together to provide exceptional care. Families also benefit from convenient access to after-hours support, ensuring expert guidance and care whenever it is needed.

Conducts patient check-in and check-out. Manages and maintains reception area and welcome tablets;
Impacts patient’s MHAV engagement. Schedules appointments through clinical communication or direct request and effectively communicates to patients. Provides excellent customer service and recovers service through de-escalation with guidance. Obtains and loads insurance coverage, performs verification, and resolves various RTE errors to ensure appropriate billing;
Utilizes payor verification websites. Generates accurate registration efficiently and collects payments due at time of service to meet collection metrics. Ensures compliance of all HIPAA, consent, and billing forms to patients while ensuring HIPAA, consent and billing forms meet established benchmarks. Interprets patient situations involving minors/ incapacitated adults to ensure patient is protected and represented within VUMC policies and legal guidelines.

The responsibilities listed are a general overview of the position and additional duties may be assigned.

CUSTOMER SERVICE (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.

PATIENT SCHEDULING (Fundamental Awareness):
The ability to coordinate and schedule patient appointments, procedures, and other office visits with various computer systems in the hospital or clinic. Knowledge of VAS and EPIC decision trees.

PATIENT DOCUMENTATION (Fundamental Awareness):
The ability to receive and record patient information compliant with legal guidelines.

MEDICAL TERMINOLOGY & DOCUMENTATION (Fundamental Awareness):
The ability to comprehend…