Spa Supervisor

Join the elite team at The Westin at Frenchman's Reef in breathtaking St. Thomas! Set against the stunning backdrop of the Caribbean, our reimagined resort is where luxury meets tropical paradise. We're looking for passionate and driven individuals to help us deliver world-class hospitality in a setting like no other. With exceptional amenities, including pristine beaches, a state-of-the-art spa, multiple dining options, and endless adventure opportunities, The Westin at Frenchman's Reef offers a dynamic work environment where your talents can shine.

As part of our team, you'll have the opportunity to create unforgettable experiences for our guests in one of the world's most coveted destinations. Elevate your career in hospitality by joining us and be a part of the excitement and energy at The Westin at Frenchman's Reef.

Are you passionate about delivering exceptional guest experiences in a luxury spa environment? We’re seeking a dynamic Spa Operations Supervisor to support the daily operations of our spa and wellness facilities while leading a high‑performing team.

In this role, you’ll partner closely with spa leadership to ensure seamless service delivery, uphold brand standards, and create a welcoming, rejuvenating experience for every guest. This is a hands‑on leadership position ideal for someone ready to grow into a Spa Manager role while building strong operational and team leadership skills.

• Support the daily spa operations, ensuring smooth, efficient, and guest-focused service delivery across all areas (front desk, treatment areas, retail).
• Supervise, coach, and motivate spa team members, including therapists, attendants, and front desk staff.
• Assist with staff scheduling, training, and onboarding, ensuring team members meet service and brand standards.
• Deliver and model exceptional customer service, resolving guest concerns promptly and professionally.
• Monitor spa cleanliness, safety, and overall facility presentation to maintain high‑quality standards.
• Support retail operations, including product merchandising, inventory control, and sales performance.
• Assist leadership with payroll tracking, daily reports, and operational checklists.
• Ensure compliance with spa policies, procedures, and applicable health and safety regulations.
• Act as the point of contact during shifts, stepping in to support team members and handle operational needs in real time.
• Collaborate with Spa Manager/Director on initiatives to improve guest satisfaction, team engagement, and revenue performance.

• Opportunity to grow into Spa Manager and leadership roles
• Work in a collaborative, guest-focused luxury environment
• Be part of a team that values wellness, service excellence, and professional development

• 1–3 years of experience in a spa, hospitality, wellness, or luxury service environment.
• Previous supervisory or lead experience preferred.
• Strong passion for guest service, spa operations, and wellness experiences.
• Excellent communication and interpersonal skills; ability to lead by example.
• Proven ability to multitask in a fast‑paced hospitality environment.
• Basic understanding of spa services, retail products, and scheduling systems.
• Strong organizational skills and attention to detail.
• Flexible schedule, including evenings, weekends, and holidays.
• Proficiency with basic computer systems and spa booking software preferred.

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and…