SharePoint M365 L3 Support Specialist

Pay Range

GiGa-Ops Global Solutions provided pay range.

Base pay range: $65.00/hr - $70.00/hr

• Educational
  
  Qualification:
  
  Any Bachelor's Degree
• Experience Range: 10-12 years

• 7+ years of experience providing L3 support for SharePoint platforms, specializing in SharePoint Online and SharePoint 2013, including lists, libraries, custom workflows, and hybrid architectures.
• 5+ years of experience supporting and troubleshooting Power Apps and Power Automate solutions, including complex business workflows and automation failures.
• 5+ years of experience in front‑end troubleshooting and enhancements using HTML5, CSS3, JavaScript, jQuery, JSON, and AJAX.
• 7+ years of experience integrating SharePoint with enterprise systems using APIs, OpenXML, and supporting Azure Dev Ops CI/CD pipelines and release management.
• 7+ years of experience across the end‑to‑end application lifecycle, owning production incidents, root‑cause analysis, deployments, upgrades, and ongoing platform support.

• Communication Skills
  :
  Communicate effectively with internal and customer stakeholders via verbal, email, and instant messages.
• Interpersonal Skills
  :
  Build and maintain productive relationships with team members; provide constructive feedback during code reviews and be open to receiving feedback on your own code.
• Problem‑Solving and Analytical Thinking
  :
  Capability to troubleshoot and resolve issues efficiently with an analytical mindset.
• Task / Work Updates
  :
  Prior experience working on Agile/Scrum projects with tools like Jira and Azure Dev Ops. Provides regular updates, proactive and due diligent to carry out responsibilities.

• Experience with version control tools like Git/Git Hub and CMS platforms (e.g., Word Press, Drupal).
• Familiarity with APIs, UI/UX principles, and cloud deployment (AWS/Azure).

The L3 Support role is responsible for providing advanced support for SharePoint solutions, Power Apps, and Power Automate workflows by owning and resolving complex production issues end‑to‑end. The role ensures the stability and performance of SharePoint sites, lists, libraries, and workflows, supports integrations with Microsoft 365 services, and collaborates with cross‑functional teams to perform root‑cause analysis, implement permanent fixes, and continuously improve the scalability, security, and reliability of business applications.

The expected outcome of this role is to ensure high availability, stability, and reliability of SharePoint, Power Apps, and Power Automate solutions through timely resolution of complex L3 issues. The role will drive reduced incident recurrence and improved user experience by performing root‑cause analysis, implementing permanent fixes, and strengthening platform performance, security, and operational maturity.

Mid‑Senior level

Contract

Engineering and Information Technology

Technology, Information and Internet

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