More jobs:
Field Services Engineer
Job in
McIntosh, Washington County, Alabama, USA
Listed on 2026-01-03
Listing for:
TechDigital Group
Full Time
position Listed on 2026-01-03
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
L2 Desk Side Support Responsibilities
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Software.
- Installing Printer drivers, IP Printing/Cloud Printing.
- One Drive Setup and migrations w/ One Note Cloud Sharing.
- Attempt Data Recovery on failed systems.
- Troubleshoot Encryption issues.
- Troubleshoot Password issues.
- Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using O365.
- Windows / Mac LAN / WAN connectivity troubleshooting.
- Ready and assist with video conferencing equipment.
- Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out.
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers.
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
- Ability to maintain composure with challenging customers.
- Cell support – tech setup/troubleshooting of cell phones (non mgmt. included).
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