IT Technician

Posting number:

Department: Information Technology

Job classification: IT Technician

Posting type: Open

Categories: IT and Computers

Under the general supervision of the IT Director, the Information Technology Technician provides technical support for the City’s computer systems, devices, applications, and technology infrastructure. This position installs, configures, maintains, troubleshoots, and repairs desktop and laptop computers, Police and Fire mobile data terminals (MDTs), mobile devices, printers, telephones, network-connected equipment, software applications, and audio/visual systems. The position provides responsive technical assistance to City employees, assists with cybersecurity and backup activities, maintains IT asset and system documentation, and supports the day-to-day operation of the City’s technology environment.

• Provides timely, professional, and service-oriented help desk and technical support to City employees through in-person, telephone, remote, and other support methods.
• Installs, configures, maintains, troubleshoots, and repairs City desktop and laptop computers, monitors, docking stations, printers, scanners, mobile devices, desk phones, and other technology equipment.
• Installs, configures, updates, and troubleshoots standard City software applications, operating systems, drivers, and peripheral devices.
• Provides technical support for Police and Fire mobile data terminals (MDTs), mobile devices, and other department-specific technology.
• Troubleshoots basic network connectivity issues involving workstations, wireless devices, printers, phones, and other network-connected equipment; escalates infrastructure issues to the IT Director or appropriate vendor when necessary.
• Assists with the installation, configuration, and maintenance of network equipment, telecommunications equipment, and other technology infrastructure as directed.
• Administers routine user account moves, additions, changes, and deletions (MACD) for domain, email, Microsoft 365, and other City applications in accordance with established procedures and security requirements.
• Assists with user onboarding and offboarding by preparing equipment, establishing or disabling accounts, assigning access, and ensuring technology assets are properly issued or recovered.
• Assists with the administration and support of Microsoft 365 and other cloud-based applications used by the City.
• Maintains accurate records of IT hardware, software, licenses, warranties, assigned equipment, and other technology assets.
• Performs routine inspections, maintenance, updates, and preventive maintenance on City technology equipment.
• Coordinates with vendors and service providers regarding equipment repairs, warranties, service calls, software issues, and other technical support matters as directed.
• Provides audio/visual and technology support for City Council meetings, public meetings, training sessions, presentations, and special events, as needed.
• Assists with the installation, configuration, and troubleshooting of meeting room technology, displays, projectors, microphones, cameras, and related audio/visual equipment.
• Confirms that scheduled data backups are completed successfully and assists with routine backup verification and recovery testing.
• Maintains current and accurate documentation for systems, configurations, equipment, procedures, user accounts, and other IT resources.
• Assists with maintaining technical documentation, inventories, network diagrams, equipment assignments, and standard operating procedures.
• Follows established cybersecurity policies, procedures, configuration standards, and access controls.
• Promotes cybersecurity awareness and sound information security practices among City employees.
• Identifies…