Operations Manager

Job Location:

We Care Plumbing, Heating & Air (Orange) - ORANGE, CA 92868

Position Type:
Full Time

Salary Range: $80,000.00 - $90,000.00 Salary/year

Travel Percentage:
Up to 25%

The General Manager will oversee the daily operations of a branch, ensuring that all departments work efficiently to meet the needs of our customers. This role requires a hands-on leader who is not only strategic but also able to lead and coach successful behavior and operations. The ideal candidate will have a strong background in managing teams, financial acumen, and a passion for delivering outstanding customer service.

Growth Opportunities:
As we expand, there will be opportunities for career advancement within the company and in locations across the Any Hour Group

Supportive Environment:
Work in a company culture that values teamwork, integrity, and a commitment to excellence; work with a proven playbook for successful business operations

Impact:
Play a pivotal role in shaping the future of the group and making a difference in our leaders, employees, and customers

• Leadership:
  Lead, mentor, and manage a team of service, sales, and install technicians, office staff, and other personnel to ensure the delivery of high-quality services
• Operational Oversight:
  Oversee all aspects of the company's operations, including scheduling, dispatching, and customer service, to ensure smooth and efficient processes
• Financial Management:
  Manage the company's budget, monitor financial performance, and work to improve profitability through cost-effective strategies and revenue growth initiatives
• Customer Satisfaction:
  Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction

• Experience:
  
  5+ years of management experience in a service-based industry, preferably in home services, construction, or similar fields
• Language: ability to communicate effectively in both English and Spanish is strongly preferred
• Education:
  
  Master of Business Administration in strongly preferred
• Skills:
  
  Strong leadership and team-building skills, excellent communication abilities, and a solid understanding of financial management
• Financial Acumen: A strong understanding of how to grow top line revenue and profitability (EBITDA) at a branch level is non-negotiable for this role
• Sales
  
  Experience:
  
  A competency in ethically selling products/services and developing a sales team is required. Strong preference for candidates who have managed point of sale within customer's homes

Results-driven, customer-focused, with a strategic mindset and the ability to adapt to changing business environments

Pre-employment background check & drug test