Pet Groomer & Salon Trainer

Benefits that benefit you

• Paid Weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Paid Time off for full-time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

Pet Smart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high‑performing team while upholding the company’s vision, mission, values, and strategy. This role delivers professional quality services with an utmost focus on pet care and quality. The Salon Experience Lead supports the development of bathers and new stylists, guiding them through the entire pet stylist development program.

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

• Facilitate the associate experience and support associate development through training, onboarding, mentoring, and coaching for growth, as well as providing feedback for performance reviews, disciplinary action and promotions.
• Develop new and existing associates through the bather and/or stylist certification process.
• Identify candidates internally for academy training to become stylists.
• Delegate and validate completion of daily salon tasks.
• Address and administer associate complaints and grievances.
• Recognize and celebrate associates driving overall engagement.

• Responsible for pet parent experience and the outcomes of interactions conducted over the telephone, in person or online, and respond to general pet parent concerns.
• Greet and support pet parents, answer their questions and recommend wellness solutions based on the pets’ needs.
• Engage with pet parents at checkout to drive connection and rebooking.
• Communicate and drive pet parent engagement around marketing promotions.
• Utilize salon tools including the booking system and call logs to make reservations and conduct appointment calls.
• Maintain store standards and lead a culture of empowerment by ensuring compliance with policies, procedures (P&Ps) and the code of ethics.
• Independently perform the full menu of bath, brush and grooming services, and standalone services such as nail trims, teeth brushing and sanitary services in accordance with Pet Smart’s bathing standards and procedures.
• Promote opportunities to grow salon sales to help achieve sales targets and productivity, and other relevant salon metrics.
• Maintain operational standards including cleanliness, sanitation, and humane conditions for all pets in the grooming area.
• Take immediate action and report when a sick or injured pet is identified; transport to the vet as needed.
• Maintain communication with Experience Leader on business trends and provide best practices for implementation.
• Communicate and report any facilities or supply needs to the Experience Leader or Leader on Duty.
• Recommend, inform and sell services and merchandise.
• Assist and work in other departments as required. Other duties may be assigned.

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full‑time availability required; flexibility in schedule, able to work evenings, weekends and holidays as needed.
• Proficiency with tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

• No direct reports; guide and support the development of other associates.
• Provide feedback on associate performance to direct supervisor.

• Stand, walk,…