Field Service Representative

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Full Time Gadsden, AL, US

FIELD SERVICE REPRESENTATIVE

Job Title:
Field Service Representative

Department: Plant Quality Department
Company /

Location:

Mobis AL; 1395 Mitchell Young Rd / Montgomery, AL USA (Assigned customer plant or service location)
Reports To: Quality Engineer
Employment Type: Hourly Full-Time / Non-Exempt

About Company:

Minth Group stands as a global leader in the manufacturing of exterior and structural automotive parts. With a workforce of 22,331 employees distributed across four business units and 77 global plants and offices, our operations span three continents and 14 countries. We take immense pride in serving a diverse clientele, encompassing over 70 automobile brands from all over the world.

Job Summary:

Represent Minth at the customer site, support product quality and production continuity, and coordinate rapid containment and follow-up of customer concerns. Maintain accurate field information and support the responsible plant in closing quality issues, reducing customer complaints and repeat issues, and protecting customer satisfaction.

Key Responsibilities:

• Maintain regular contact with customer Quality, Production and Incoming Inspection teams; communicate customer requirements and concerns to the responsible Minth teams.

• Monitor product use, fit, appearance and assembly performance at customer sites, including Hyundai OEM plants; identify risks early and coordinate preventive actions with the Quality Engineer to reduce customer complaints and repeat issues.

• Respond to customer complaints and production disruptions within agreed response times. Record the part number, lot, quantity, defect, location, time and production impact, with photographs or samples as appropriate.

• Coordinate approved containment, sorting, inspection, rework and replacement activities. Verify inspection criteria, traceability and disposition records, and elevate suspected safety issues or production stoppages immediately.

• Support root cause investigations and 8D responses by collecting field evidence, arranging returned samples and checking corrective action effectiveness at the customer site. Track open actions with plant owners.

• Support trial builds, launch activities and approved product or process changes; confirm customer-site feedback and help distinguish affected and replacement stock.

• Coordinate with Logistics and the customer on replacement parts, suspect stock identification and packaging concerns to support continuity of supply.

• Submit field service reports, complaint logs, containment quantities and costs; track trends and provide timely input for customer quality performance reviews.

• Follow customer-site safety, access, confidentiality and conduct requirements, and complete other tasks assigned by management.

• Associate degree or above in Engineering, Quality or a related field preferred; equivalent relevant experience may be considered.
• At least two years of automotive manufacturing, quality inspection or customer-site service experience preferred.

• Ability to read drawings and inspection instructions and use relevant measuring tools; familiarity with appearance, fit and assembly inspection.
• Working knowledge of nonconforming product control, traceability, containment and 8D problem solving; familiarity with automotive QMS practices preferred.
• Clear spoken and written English, effective customer communication and ability to coordinate across teams; bilingual capability is a plus.
• Ability to work independently at customer sites, use Excel and prepare accurate reports, and accommodate agreed travel and shift coverage.

• Customer communication and relationship management
• Field risk identification and rapid response
• Action follow-up and cross-functional coordination
• Accurate data recording and reporting
• Accountability, execution and resilience under pressure