Customer Service Agent

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

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Location:

USA – Bridgeport, 48809 Al-227

Division:
Solutions

Job Posting

Title:

Customer Service Agent

Time Type:
Full Time

Position Description

Summary:

Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.

• Assist customers with requests and requirements pertaining to pick‑up and deliveries, tracing shipments, POD information, rate quotes, and special handling.
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements.
• Follow up with customers and other departments to resolve invoice problems and discrepancies.
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling.
• Accurately input into and retrieve information from the system.
• Audit air bills for completeness and accuracy. Research and maintain filings of air bills.
• Reconcile driver pickup and delivery manifests.
• Read, decode, and decipher freight coding in order to expedite freight movement and tracking process.
• Record damaged shipments and misrouted freight on applicable reports.

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Must be able to pass any federal/state/local government, airport, or company‑required background checks, clearances, and/or drug and alcohol tests.

Assignment Complexity – Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.

Accountability – Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways.

Impact of Decisions – Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health.

Working Relationships – Regularly interact with peers and management concerning matters of complex scope and discretion.

Scope – Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel.

This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3‑6 years of experience.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  DSV reserves the right to defer or close a vacancy at any time.

Working at DSV means playing in a different league. As a global leader in transport and logistics, we are on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalize, and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals.

We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.

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