Branch Operations Manager

Description

Kanawha Scales & Systems
, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.

Kanawha Scales & Systems is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

We are seeking a skilled Branch Operations Manager for our Birmingham, AL office. KSS is seeking a Branch Operations Manager to lead field service and operational activities for assigned branch operations. This role is responsible for overseeing service delivery, technician performance, operational efficiency, and customer satisfaction while supporting the growth of KSS products and services within the region.

The Branch Operations Manager will work closely with sales leadership, regional management, and corporate teams to execute operational strategies, support revenue growth, and ensure safe, compliant, and high-performing service operations. This position plays a key leadership role in developing employees, improving operational processes, and maintaining KSS’s high standards of service excellence.

Note this position will require some travel around 25%.

Requirements

Key Responsibilities

• Lead day-to-day operations of the assigned service branch.
• Monitor branch performance to ensure service revenue, operational efficiency, and quality targets are met.
• Implement operational strategies aligned with company goals.
• Identify and drive improvements in service delivery and operational processes.

• Recruit, hire, train, and develop technicians and operations staff.
• Provide coaching, performance management, and career development.
• Ensure technicians participate in the Kanawha Scales Technician Training Program.
• Foster a positive, accountable, and high-performing team culture.

• Ensure timely and high-quality service delivery to customers.
• Support technicians in resolving complex service issues.
• Coordinate scheduling and service execution for maintenance, repairs, and installations.
• Maintain strong customer relationships and support service agreement growth.

• Promote and enforce a safety-first culture across all branch operations.
• Ensure compliance with company safety policies and industry regulations.
• Support ISO quality standards and operational compliance.
• Monitor and maintain branch safety performance.

• Monitor branch financial performance including service revenue and operational costs.
• Track key metrics such as technician utilization, service agreements, and service performance.
• Support budgeting, forecasting, and operational planning for the branch.

• Improve operational processes and service workflows to increase efficiency.
• Ensure effective allocation of technicians, vehicles, tools, and equipment.
• Maintain oversight of branch facilities, service vehicles, and operational resources.
• Support improvements to operational systems and reporting tools.

Key Performance Indicators

• Branch service revenue and…