Retail Customer Service Specialist

Overview

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

• Greet teammates and customers, proactively understand needs, and support the shopping experience.
• Serve as the primary customer service provider at the front end and as liaison between customers and management.
• Provide register coverage as needed and support cashiers through complex transactions to maintain strong customer service standards.
• Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure performance expectations are met.
• Uphold merchandising and presentation standards by following floor sets, signage requirements, price changes, inventory presentation and replenishment standards.
• Promote and provide training to new and current teammates on company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
• Adhere to policies and procedures related to safety, loss prevention and standard operating procedures; maintain confidentiality of company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Our traits set the bar for what great teammates look like at DICK9S Sporting Goods. They define the behaviors that drive our business while ensuring a great teammate and athlete experience.

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. occasionally (up to 5 times per hour).
• Ability to work extended periods of time standing or walking (up to 4 hours).
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

• Entry level

• Part-time

• Other

• Manufacturing, Retail, and Sporting Goods Manufacturing