Administrative Manager

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5 days ago — Be among the first 25 applicants.

This range is provided by Felton Institute. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/yr – $80,000.00/yr

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve.

Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their careers.

Felton Institute's Early Psychosis award‑winning program (re)
MIND (formerly PREP) was originally developed in partnership with the University of California San Francisco (UCSF). Felton's (re)
MIND is an early psychosis coordinated specialty care model for early detection and treatment of schizophrenia spectrum disorders. (re)
MIND core evidence‑based practices include Cognitive Behavioral Therapy for Psychosis (CBTp), Strength‑Based Care Management, Multi‑family Group Therapy, Peer Support, Algorithm‑Based Medication Management and Individual Placement and Support (IPS) model of supported education and employment. The (re)
MIND model has two additional components, Felton BEAM and BEAM UP, for individuals diagnosed with bipolar or mood disorders with psychosis and for individuals at clinical high risk of developing psychosis, respectively. Funded through partnerships with county behavioral health departments, the Felton Early Psychosis Division operates outpatient coordinated specialty care for early psychosis programs in San Francisco, Alameda, San Mateo, and Marin, and offers excellent training and workforce development.

The Administrative Manager provides a variety of administrative support on site to promote excellence in services, interacting with internal staff, program participants, family members, as well as with community partners. The Administrative Manager supports quality assurance standards and site efficiency. Local travel between agency sites is expected. This position reports directly to the Clinical Program Manager.

• Enter Service claims billing information from Salesforce/CIRCE (Felton Institute's EHR) into County EHR by deadline each month.
• Conduct data reconciliation monthly to ensure data entry is complete and accurate .
• Perform administrative functions to manage staff and participant records in CIRCE as well as county electronic health record system and ensure data is complete and accurate.
• Provide hands‑on administrative support to program staff regarding opening and closing charts, filing, reminders, scheduling, and logistics for successful groups.
• Maintain data, generate and format reports and other documents using a full range of computer software skills including spreadsheets, word processing, desktop publishing, database management, presentation software, etc…
• Collaborate with program manager on the maintenance of accurate, timely, and detailed progress records for data collection, including productivity reports and other contractual obligations.
• Process incoming record requests including compiling the record for review and sending it to the requesting party once approved.
• Answer and direct phone calls, greet consumers and families at front desk and promote welcoming and efficient communication internally and externally.
• Order supplies, track and report program expenditures (office supplies, group materials, petty cash, etc...).
• Coordinate with other Felton departments (facilities, fiscal, IT, HR, and others) to maintain site operations in top shape – placing service orders, posting informational materials, resolving equipment issues,…