FrontOffice Dental Patient Care Coordinator

Do you take pride in helping patients feel cared for and welcome? As the first point of contact, this position is a valued part of our team. It sets the tone not just for our patients’ experience, but for our day as well. Your presence at the front desk helps create the calm, supportive environment our patients count on when they walk through our doors.

This role requires both compassionate communication and the administrative skills needed to guide patients smoothly through their visit. Mitchell Family Dentistry is a well‑respected practice in Alameda, and our front office team plays an essential role in keeping our days organized, positive, and professional.

This is a full‑time position:
Monday‑Thursday + Every Other Friday.

Hours:

8:00 am – 5:00 pm, including a 1‑hour lunch break.

• Compensation: $25–$28/hr (based on experience, skills, and overall fit)
• 401(k)
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• A supportive, stable, and professional work environment

We look forward to finding the right fit and meeting you soon. Thank you for considering our practice as you explore your next opportunity.

• Greet, assist, and communicate with patients warmly in person, by phone, text, and email; present treatment plans and support patient inquiries.
• Coordinate the daily schedule, appointment confirmations, and patient flow to ensure the day runs smoothly for both clinical and administrative teams.
• Assist with payments, post transactions accurately, and communicate with outside dental offices to request or send patient records.
• Collaborate with RDAs, RDHs, and doctors to relay updates through Eagle Soft and in‑person communication.
• Prepare for upcoming appointments by ensuring X‑rays, insurance information, and clinical notes are ready in advance.
• Build strong patient relationships by ensuring every visit feels welcoming, organized, and supported.

• Strong written, verbal, and telephone communication skills.
• Warm, patient‑centered approach with the ability to build positive relationships.
• Organized, detail‑oriented, and dependable in a busy environment.
• Effective at multitasking while maintaining accuracy and follow‑through.
• Strong time management skills and the ability to meet daily deadlines.
• Values consistent systems, teamwork, and reliable workflow.
• Optimistic mindset with a focus on solutions.
• Proficient with MS Office (Word, Excel);
  Google Workspace experience a plus.
• Experience in presenting treatment plans, verifying insurance plans, discussing insurance benefits, and supporting patient flow.
• Familiarity with dental terminology and dental billing concepts.
• Experience using dental EHR/Practice Management software – Eagle Soft is a plus.
• Prior dental front office experience is required. We may consider candidates with strong Medical PCC backgrounds and transferable skills.