Complaint Investigations Tech

Complaint Investigations Technician

Actalent is hiring a Complaint Investigation Technician in the Alameda Area.

The Technician will be responsible for:

• Unpacking boxes safely and sorting the returned products accordingly by product lines.
• Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips, sensors.
• Documenting complaint investigations in the Complaint Handling System.
• Using troubleshooting equipment like multimeters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
• Performing routine maintenance on individual quality records and ensuring equipment used for testing is within validity.
• Performing routine testing (physical, chemical, or functional) on product returned from the field due to a customer complaint using a variety of lab equipment.
• Summarizing and recording all test data and maintaining proper documentation of all lab work.
• Processing customer returns in a timely manner in accordance with ISO and FDA QS regulations.
• Supporting company goal for timeliness of complaint investigations and closures.

• Minimum education required is H.S. Diploma or equivalent such as GED with technical experience. An associate's two-year degree in electrical engineering or other science may be considered. Recent college graduates with a Bachelors degree are an ideal fit for this entry level position. Experience in medical device / biotech industry with a technical background is preferred.
• Great fit for workers with inspection and quality experience.
• Knowledge of electronic troubleshooting is preferred.
• Ability to follow written work instructions of SOPs is required.
• Good documentation skills are a must.
• Good computer skills are essential for this job since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must.

This is a contract position based out of Alameda, CA. This is a fully onsite position in Alameda, CA.

The pay range for this position is $25.00 - $28.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Final date to receive applications:
This position is anticipated to close on Jan 4, 2026.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccom for other accommodation options.